I have rang up 4 times over the course of this weekend, has multiple online chats too and been told completely conflicting information.
I rang up Saturday morning because my services were restricted and paid £115 to remove the restriction and have my services extended to the 31st when I could pay the rest.
Was told this was fine they'd turn my services back on. Still off by Saturday evening.
Rang up again, to be told that my services are not restricted but there's a fault on the line, booked an engineer.
Then received an email saying we owed such and such amount and that we are restricted.
Que a chat online who said they would do everything they could help, they refreshed the hub signals still nothing, they confirmed it was intact a fault but to ring the collections team.
I ring back up to be told my services still are restricted, the person on the chat is not able to unrestrict them (waste of an hour of my day chatting to them) person on the phone said they can only unrestrict the account when they receive a live payment. I confirmed I had paid this on Saturday, asked me to pay £10 so I did, he confirmed my services would be unrestricted.
Que a few hours later and still services are restricted and another phone call and another confirmation that we still haven't had the restriction lifted!!!
This service is a joke.
