I decided to leave BT as Virgin Media became available in my area.
All I wanted was faster internet.
Waited few months for my contract with BT to expire and made an order for new installation with VM . Few days before installation two guys came to my house and after 5 minutes told me I couldn't have it.Apparently my house (and altogether 7 other houses) was too far from cabinet.
Luckily I didn't cancel my BT as I had a feeling it might have happened.
Be aware and don't trust them.Keep your existing contract until you know you can have it.
As Virgin are the only provider using a seperate network to BT, there is always the possibility of unforseen issues (blocked or missing ducting etc). So I always advise prospective customers to overlap their services if moving to VM.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Thanks for popping back with your check in to me on your PM about the status of the cabinet update for us to look at the possible connection for you. When I checked with the Cabinet teams about this for you in March/April they came back to me (after a while) to state this was something our install teams need to support with.
I can see that you spoke to the teams yesterday about this and they have updated you too.
I've checked in with our Pre Install teams as a matter of courtesy for you today and they have confirmed that for me to raise this further for you, which I would like to do, to contact the area managers.
I have emailed the area managers and asked that they look into this for you and me and as soon as they get back to me I'll be back in touch.
I've tried a different route for you now as I was getting nowhere via the route I was advised to look into this for you so fingers crossed I'll be able to find out a little more for you soon.
If you don't hear back from me by next week please pop back as your posts are a reminder for us. Given we are constantly chasing things for many, many, customers, the reminders on the forum from you are invaluable to us.
I've had some encouraging news and hopefully on the back of this we may see results for you. I'm keeping my fingers crossed. I've been passed to an area manager to see if this is viable before I say more