I have realised I am being charged £100 a month for a service which is now offered for £54 (12 months) then £74 a month and I do not even have the latest V6 box. My paper bill has VIVID 120 Optical fibre and my online account states VIVID 200 Optical Fibre, but I cannot see on the website where these speeds are even offered anymore. I have no idea which one I really have.
Please can someone advise how I can get Virgin to sort this out via email possibly. I have tried phoning before but end up going round in a phone message loop.
Did you get multiple offers for a new mobile ? It is unacceptable to have to make multiple phone calls to speak to an advisor to amend or cancel your service. Virgin Media Customer Service is everything but, and not fit for purpose. It is about time OFCOM looked into this practice.
I now how business works, but the disparity in prices is ridiculous. I have tried the 'thinking of leaving option' only to be told there is no deals available and if you wish to carry on we will be put you through to disconnections.
Wow, just wow, I am flabbergasted with your response, firstly that I got one but secondly I don’t know where to start!
‘apologies that we are unable to offer you a deal that you’re happy with’
answer - you didn’t offer a deal you said like it or lump it or disconnect
This is quite obvious in your next sentence - if your unhappy with the deals on offer then leave, whoo.
Then you apologise for not making me feel like a valued customer. I’m so valued after 20 years approx (ntl and its predecessor should count) you practically told me to get lost
It gets worse, after saying goodbye, adios etc. you then say contact us again ......etc. ? Maybe you should contact me, you do have my number.
This just sums up your customer services. I am posting on a forum for customers to see what reactions or solutions I can get from other customers. I did not come on to this forum to get your response in such a negative manner (I already got that on the phone twice).
I will be leaving, but in my time when I have my new supplier in place.
In the words of the the immortal ‘have a nice day’