Router returned, fees not refunded

[stefaniat]

Hello there,

checking if anyone can help, I returned my router on the 12th Jan and received an email and a message saying I would get refunded of any fees I was previously charged. This has not happened though.

Wondering if anyone has had a similar experience. 

Many thanks

[Natalie_L]

Hi stefaniat, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you have not received your refund for returning the kit, we will be able to help. 

I will just need to check things from our side so I am going to pop you over a private message to take a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon,