Menu
Reply
  • 18
  • 0
  • 1
Martinweller
On our wavelength
394 Views
Message 1 of 2
Flag for a moderator

Returns label

Hi I cancelled my contract as I moved to a non virgin area but lost the letter they sent with the returns pack. I called customer service about 4 times and they were about as helpful as chocolate teapot. The last person I spoke to said they couldn’t just send me a label by email they had to send me the whole kit again. This seems absolutely absurd to me and a waste of resources. When all I need is the returns label.

 

can anyone help without having to cut some poor tree down to do it 

0 Kudos
Reply
  • 2.64K
  • 71
  • 124
Moderator
Moderator
357 Views
Message 2 of 2
Flag for a moderator

Re: Returns label

Hi @Martinweller and thanks for your post.

I'm sorry to hear of your experience when trying to return our equipment. 

Unfortunately we don't have the facility to email you a label so you'll need to order a replacement pack. You can do this here: https://virg.in/EQreturn.

Best,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply