Returning kit advice. What do I do?

[Ayesha11]

I am all arranged to have Virgin Media disconnected today.

What should I do with equipment, help is not clear. Presume this is some type of ruse to make some final money out of me if I fail to return equipment. 

Just need a number email to call. 

Why can't  VM make even this simple. 

Could a team member advise. 

[Carley_S]

Hi @Ayesha11 

Welcome back to the community. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. 

We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. 

You can, if you prefer, print your own returns label or order your own pre-paid packaging here if needed. There is also more information on the equipment returns process. 

There are charges for unreturned equipment, these charges are placed on the account after 30 days of your disconnection date. 

[Ayesha11]

 An you confirm what you want returning please. I want pre pro Ted label boxes   can you please send direct link to order these. Website takes you round in circles.

Thanks for your advice so far,appreciated. 

Romina

[newapollo]

Hi @Ayesha11 

The webpage <<< here >>> should be updated shortly with the list of equipment  which needs returning which is - 

Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL)

You can order the prepaid packaging directly from the following page

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack 

Use either or both of the following links to find your nearest store to return the equipment (they have different shops listed)

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

[Ayesha11]

Excellent  thank you

[Carley_S]

Glad to see that the community has been able to answer your further queries @Ayesha11 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).