Returning equipment

[skally]

Hi

We ended our contract with you on 24/3/22. I received a bag to send back our equipment today. However looking online I see that you no longer require tivo cisco boxes to be sent back. Ours is at least 10 years old. Do i need to send it back or can it be taken for recycling. Plus our router unfortunately got smashed by a helpful granddaughter dropping it down the stairs so will I be charged for that?

[japitts]

---

@skally wrote:

Plus our router unfortunately got smashed by a helpful granddaughter dropping it down the stairs so will I be charged for that?

---

What router do you have? Details of VM's return requirements are listed on the following page. This can be overridden if you're given specific instructions..

https://www.virginmedia.com/help/return-or-recycle-equipment 

[Chris_W1]

HI skally, thanks for the message and sorry to hear that  you are having issues with this. We would require the 3, 4 and 5 back and the standard charge for non return of the hub would be £40.00 - Chris

[skally]

I'm not sure what set top box we've got. Will the £40 be billed to us 

[skally]

 Its one of these

[Anonymous]

Looks like you might have old kit that possibly only needs to be recycled rather than returned re the tv box https://community.virginmedia.com/t5/Managing-Your-Account-Cable/How-to-return-unused-TiVo-box-Cisco...

This might also be the case with the smashed up hub if it's earlier than a hub 3 eg Superhub 2 in which case you have saved £40. 

[Chris_W1]

Hi Skally, if it is the superhub, 2 or ac then this would not need to be returned. Chris