I recently returned my virgin media equipment but keep getting texts and emails asking to return the equipment or i will be charged. I have posted the equipment off and have the reciept but no way of contacting anyone to confirm it has been received.
What can i do to avoid charges? Any help will be appreciated.
I have the same issue, though I returned my equipment to a shop about a month ago.
I had the first message from them last week. I went through the complaints procedure, because that's was the only way I could see to let them know the error, without calling customer support. I have had no response to that, apart from a auto-generated email, and another demand to return equipment they already have.
I don't want to suffer the customer support, again, because of their error.
I have receipts. I listed the numbers to the complaint, so I guess they haven't read it yet.