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Jcg2
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Returning equipment

Hello

I've seen this is a common issue. I called to cancel my virgin media broadband account on 23rd Feb as i was moving out of my flat and in with my partner who also has a virgin account. After an hour on the phone and being told there was no cancellation fee- I have been charged £18 disconnection fee.  Then began the messages telling me I would receive a bag in the post to return the router, followed by messages saying I must return it within 9 days or get a £40 fine.

I have called twice to request new packaging to be sent out to return the router and told to wait 10 working days. I have also requested a new bag to be sent online. I have found all communications with virgin to be extremely stressful and have even had staff hang up on me.

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Forum Team
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Re: Returning equipment

Hi, sorry to hear you are having problems. When was the last time you spoke to someone requesting your returns package. ^PDe

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