Returning customer- can't register with old email address

[superstaff79]

Hi, I've just returned to Virgin Media but I can't register for My Virgin Media with my email address, as it's 'already in use'. Can anyone tell me if I can reset or wipe my old account, or how to deregister my email from the old account?

Many thanks

[John_GS]

Morning @chrismh

I've an update on your ticket, will PM now 🙂

Best

[Ggirl88]

Hi, I'm having a similar problem. Was with virgin and moved but back with them again. I got my broadband and TV setup today but can't login as its saying I've left and my account is closed. Just wondering if someone can help me?

Grainne 

[garyd007]

Highly unlikely!

[Matthew_ML]

Hello Ggirl88, thank you for reaching out and warm welcome to the community.

Also a warm welcome back to Virgin Media, its lovely to see you again.

This is something we can look into as would transfer it over.

To do this, I would need to send you a PM.

Please look out for the purple envelope. Thanks

[topcat0908]

Hello

This is also happening for me too.

Would someone look into this issue for me please?

Thanks

Tim

[Ggirl88]

I though the head up and went to log in with my work email.

When I hit create account I put in work email and then it gave me the option to use a different email address. Can now sign in with my everyday email. 

Hope this helps 

[Akua_A]

Glad to hear the issue has been resolved for you @Ggirl88.

Please do not hesitate to contact us if you need any further help. 

Thanks,

[yy81041]

Hi, I am having this same issue, please can you assist? Thank you

[Ggirl88]

I though the head up and went to log in with my work email.

When I hit create account I put in work email and then it gave me the option to use a different email address. Can now sign in with my everyday email. 

Hope this helps 

[Gareth_L]

Hello yy81041, 

Welcome to our Community and thanks for your post.

Sorry you are having the same issue with setting up a new account.

Can you please try signing up again but with the browser in incognito mode 

Gareth_L