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Return Kit

athej
Joining in

I no lnger have a TV package with Virgin.  I was told to dispose of my old TV box which I have done. You are also asking for the wifi booster but  I still have virgin media internet which will not work unless I use the booster.  I am constantly getting emails and text messages asking me to return these items even though you told me you did not want my old tivo box as it was so old.  I have just received another email and text today saying this is my last chance to return these items or you will charge my account. I would like this sorted now as I am tired of getting these texts and emails and when this is rectified I would like this put in writing.

Many thanks

 

Alan Johnson

1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

Hi there Alan, 

 

Thank you so much for your post and welcome back to our community forums! 

 

I am so sorry to hear that you have faced this issue with your equipment, I'd be happy to take a further look into this with you via PM.

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you.