Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Retentions

Broders
Joining in

on ‎09-01-2022 22:18

Today I went through retention as I could buy a cheaper package with BT. I was offered a good reduction £1 cheaper than BT so decided to renew with Virgin. To my shock I have reviewed my new contract which says my bill is now £9 more per month than  BT. I have tried to use all the ways to 'contact us' which all lead to a dead end or the site says 'Oops sorry something went wrong'. It's not out of hours so I will have to call again tomorrow. Has anyone else experienced this? How can I prove the price that was agreed with the agent? 

0 Kudos
2 REPLIES 2

goslow
Alessandro Volta

on ‎09-01-2022 22:21

Plenty of examples of this recently across the forums as customers deal with the price rise notifications.

Can't give you an explanation but you are not alone in this regard.

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

on ‎10-01-2022 08:25

Hi Broders, 

Thank you for your post and welcome to the forums.

I am sorry to hear this and that you were not honoured with the deal you have been promised. 

I can take a look into this for you, I will pop you over a PM and we can go from there.

Zoie

Top