I have been waiting 4 weeks to be contacted by the retention so I can compare prices. I have been virgin 10 years very poor customer service
Thanks for your post and welcome to our community.
Sorry to hear that you've not heard back from our team, this is disappointing.
Could you expand a little?
Have you given your notice and waiting for a call back on another deal from us?
Or was a call back arranged to talk about offers?
Have you tried calling us on 150/0345 454 1111 so we can assist further?