on 08-02-2022 11:55
I've just received a call and text message from a mobile number that states their from virgin media retention department and offering me a better deal. I called up a couple of days ago to cancel my contract (as it's finishing) is this legit or a scam? I will post half the number here and the initials of the name.
They said there calling from home, hence why their calling from a mobile. They knew my name and what package I was already on.
Hi xxx,
This is Kxxx from Virgin Media Loyalty Team.
I'm trying to contact you today to offer Mxxx fast fibre broadband at a highly discounted price of only £xx per month.
Can you kindly reach out to me on this number once you are available.
Many Thanks
Xxx
Mobile number is - 07790822xxx
The Virgin Media Team
on 08-02-2022 13:23
Some VM agents are still working from home, and Outbound Retentions do sometimes call customers after the give in their notice.
Any phone calls made should be annotated on your account.
A member of the forum team may be able to check this for you, however it may take a day or two.
08-02-2022 14:05 - edited 08-02-2022 14:06
what was the deal, I dont think you need to redact the information about the package deal, and it would be helpful to others? and help us to understand whether it was a scam
on 08-02-2022 14:23
Hi,
It was £17 for M100 - 18 month contract. Is that a ok deal?
on 08-02-2022 16:33
Hi Retentionbro112
From the packaged we come across working for the Company
M100 for £17 a month is really good
Gareth_L
on 09-02-2022 08:23
Hi,
Thank you for letting me know but what about my original question? Would the retentions team call on a mobile number from home? And if they did would any other virgin media customer service member be able to tell that they've called? So if I call virgin media now, will they be able to say yes you were called by somebody from our team?
Kind regards
on 09-02-2022 10:27
We do leave notes on accounts when we access them Retentionbro112
The number that called will have been a Company issued Mobile
Please let us know how you get in if you do call
Gareth_L