I am seemingly unable to cancel the installation and close my account!
I asked Sofia to do it, she said she can't because it's with the (ineffectual) installation team. She said I had to call ... again!
I called, went through security, was asked my mobile number, I asked why, she said so she could call me back if we get cut off, I laughed and said nobody from Virgin Media had ever called me back even when they had promised to do so, she got all hoity-toity and said I'd never spoken with her, I told her I wanted to cancel and explained that I'd been waiting 6+ months for installation, raised multiple complaints, nothing ever gets resolved, she said she can't cancel because it's with the installation team, that she'd have to transfer me to the relevant department, she put me on-hold, less than a minute later I was cut off, nobody called me back!
I raised a complaint in which I said VM's whole service (installation, customer service, complaints handling, etc) was useless and ineffectual, and very clearly stated that I want to cancel, gave my (not Virgin Media) mobile number. The complaint, C-1204211391, has my mobile number. Yesterday I received another of their dishonest "we tried to contact you" emails even though I had received/missed no calls! Yet again they apologised for the abysmal service BUT they made no mention of my request to cancel. There is no way to respond to the complaint unless I yet again call and get bounced around and then probably cut off. The complaints system is absolutely useless.
I just raised another complaint, C-1304211055, regarding this and again requested cancellation. The complaint has already been closed!
This is absurd. They won't install. They won't let me cancel. They won't respond to my calls or complaints. How am I meant to cancel?
Without doubt the worst company I've ever had to deal with. I dread to think how many hours/days I've wasted on this.
I've attached a screenshot of the two complaints raised yesterday and today, I've edited out my contact details.
