Replacement Box for Broadband service

[kenny1884]

Hi team,

My contract has been changed 2 days ago with order #2274666.

I was supposed to receive a new internet box according to the agreement with one of your support reps. 

I didn't receive any email yet regarding the box sending in order to track it.

Could you please help with that?

Thanks,

Ivan

[Lee_R]

Hi @kenny1884, thanks for posting and welcome to our community.

Sorry to hear you've not received a tracking number for a delivery.  You can track an orders in your online account, by viewing 'Orders and appointments.' However, I would love to take a look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R