I am not a customer but like others have got unslightly box and cabling across front garden. The internal wires etc are falling out of box. How do I get this removed? I've tried calling but it was frustrating not being a customer and after a substantial amount of time waiting for the call to be answered I gave up.
You will have a lot of trouble getting anything done if you are not a customer.
Also, as with Gas/Electricity what you have left is classed as a ultility feed & VM are not obliged to remove it unless it causes a safety hazard. Any future occupant wanting a service will have a lot less hassle if it’s kept in situ.
The internal wires can be unscrewed from the external omni-box & you can remove these yourself. The end of the drop line outside then should have a terminator cap fitted.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.