Remove kids pick

[sunshinebear197]

Any ideas how I can remove the kids pick £5 a month from my account?   I never use it and no idea how to remove it, I've looked online but not got anywhere.

Anyone any ideas?

[japitts]

Package changes can't be done online or via this forum.

You'll need to call VM - 150 from a landline or 0345 4541111 from any other phone.

[Ilyas_Y]

Hey there @sunshinebear197, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear you're struggling to remove the kids pick from your services.
I will assist you on this.
Watch out for the purple envelope inviting you to a private chat.

Kind regards.

[Ilyas_Y · Accepted solution]

Hey there, thanks for speaking with us today.

I'm glad we were able to resolve the issue as quick as we did.
As always - we're here if you need anything.

Kind regards.