on 22-04-2022 11:39
Hello, we have a small green box outside our house in which we would like moved as it is preventing us from having a drive way. How do we go about this please?
The box is also currently exposing some cables at the bottom.
22-04-2022 12:00 - edited 22-04-2022 12:08
See two parallel topics below for further info
https://community.virginmedia.com/t5/Community-Natter/Green-box-blocking-driveway/td-p/4993492
https://community.virginmedia.com/t5/QuickStart-set-up-and/Dropped-kerb/td-p/4993996
Are you 100% certain it is VM equipment before paying VM any money for a survey fee? One of the VM forum team should be able to put you in touch with the necessary VM people. Someone from VM should reply here shortly.
on 22-04-2022 13:07
on 22-04-2022 15:38
Hi @tlmcmanus thanks for your post although I'm sorry to hear of your concerns raised.
Can you please take some photos of the box in question so we can establish that this is definitely out equipment? We generally however, don't remove Virgin Media cabinets or sockets so I cannot guarantee we will be able to honour this request I'm afraid - however, please send the photos requested and we'll take things from there.
Many thanks
on 22-04-2022 19:17
this is the box.. you can actually see some wires hanging out of it when you move the Bush too.
on 22-04-2022 21:57
@tlmcmanus wrote:this is the box.. you can actually see some wires hanging out of it when you move the Bush too.
Well, if the cost of the job was only in proportion to the size of the 'cabinet', then that should cost about 50p to move! 😁
on 22-04-2022 22:02
Does id have an ID or any numbers on it?
on 23-04-2022 08:45
Hi tlmcmanus,
Thank you for getting back to us with the photo.
I am going to need to contact our Cabinet Maintenance team to confirm the ownership of the equipment so I am going to pop you over a private message to grab some address details and we can go from there.
The message will be available via the purple envelope on the top right of this page.
Speak soon,