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Villaburns123
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Registering Username Problem online

Hi. 

I’ve recently purchased cable services and have been trying to register for an online account. I’m at the stage were I have to confirm my username via an email link. Every time I click on the link it’s says ‘ sorry, we cant confirm your username’ Having technical problems etc. This has been going on for 4daya now. Any solutions? 

Thanks 

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Re: Registering Username Problem online

Hi Villaburns123, thanks for your post - welcome to the community! Sorry you've encountered this problem. We'll do our best to help get it sorted.

 

Is your service active at this stage or are you still awaiting installation?

 

Have you been able to try the link via a different device/web-browser to see if that helps?

Tom_F 

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Villaburns123
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Re: Registering Username Problem online

Thanks for replying so soon! Yes my service is now active it was installed yesterday morning. Tried a couple of times again today on different browsers and still get the same result unfortunately. 

Many thanks

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Re: Registering Username Problem online

Thanks for confirming. I think we'll need to get access to your account for this.

 

I'll send a PM shortly requesting some details, and will look forward to your reply so we can do some digging.

 

Tom

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