Refund still not received

[harrythornley]

Hi, 

I ended my Virgin Media contract on 1st July and since I was moving home outside of Virgin's area they stated they would refund the early disconnection fee (EDF).

I have yet to receive this money, despite an email saying that I will be paid back £254.

I phoned Virgin on the 8th September and they said they would process the payment.

2 months later I still have no cheque or any money in my bank account.

Just wondered what the next steps are really.

Thanks.

[John_GS]

Hi @harrythornley

Thanks for posting and welcome to the community.

I'm really sorry you've not had your refund. I have done a system check and can see what's happened here. I'll send you a PM now so I can assist further.

Best wishes,

[John_GS · Accepted solution]

Hi harrythornley

Thanks for joining me on PM and allowing me to sort this for you

The refund should be with you within 14 days

Keep me posted if you need anything further.

Best,