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Quartin18
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Refund after cancellation

My service was terminated on 22/12/17. The person categorically said I did not return the equipment as it was "obsolete" and that I should "...put it my blue recycling bin," for small electrical items. My account is in credit by over £60+. As of today, 06/02/18, still no refund. Who can I complain to to get this sorted ASAP?

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Forum Team
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Re: Refund after cancellation

Hi Quartin18, 

Welcome to our online community Smiley Happy 

It is very disappointing to learn you are still waiting on your refund. This is usually sent out to you 35 days after the date of disconnection and can then take a further few days for it to arrive so I would've hoped you'd have received it by now! 

I am sure we can get this sorted quickly for you, give us a call on 150/03454541111 and we will get this followed up.

Many thanks
Ian _LP


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