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UmutBeker
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Message 1 of 27
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Referral Fee Not Paid

I joined with a friends referral and she sent me an email and we went through the process together and I joined via the email she sent me however there is no sign of the £50 for both me and my friend.

 

There is no live chat support and no help through anywhere to resolve my issue. 

 

 

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jpeg1
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Message 2 of 27
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Re: Referral Fee Not Paid

How long ago did you sign up?  Nothing will happen until after the first month's payment has gone through. 

UmutBeker
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Message 3 of 27
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Re: Referral Fee Not Paid

3 weeks ago and my first bill is due on the 3rd of December. On the terms and conditions it says it will reflect on the first months bill? 

 

"Credit application: The Refer a Friend credit is applied to your friend's account automatically and will appear on his/her first bill. " 

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LittleMick73
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Message 4 of 27
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Re: Referral Fee Not Paid

Hi if your first bill is on the 3rd of Dec then it should be on that.Regards Micky
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UmutBeker
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Message 5 of 27
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Re: Referral Fee Not Paid

Well its not on there that's why I am here asking for help.

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jpeg1
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Message 6 of 27
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Re: Referral Fee Not Paid

It's not Dec 3rd yet. Check again then.

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UmutBeker
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Message 7 of 27
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Re: Referral Fee Not Paid

First bill - As this is your first bill, allow us to explain how it works. Your services were installed on 28 October, and we finalised your 1st bill on 18 November. Your first month's package covers you from your installation date, up until the start of your advanced period. This bill will also include your month in advance for the services you're about to use.

The bill is already finalized and set out, my referral should have reflected by now it is finalized. Please do not reply for the sake of replying if you're not going to help. 

I am in full knowledge of the date and aware it is not 3rd of December yet. The bills are finalized prior to being billed. 

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Rachael_F
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Message 8 of 27
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Re: Referral Fee Not Paid

Hi UmutBeker,

 

Welcome to our forums and thank you for reaching out. I'm really sorry that you've not yet received your referral credit, we can certainly take a look into this for you.

 

First of all, I'd just like to confirm that your friend wouldn't receive their credit until you have been successfully installed for 28 days, as per our terms and conditions. They would also not be eligible if they have requested a cancellation in the meantime.

 

However, I'm more than happy to investigate further, we'll just need to clear account security and I'll need to see proof of eligibility. This would just be in the form of your emails regarding the referral and confirming that this credit has been applied.

 

I'll send you a private message now to discuss sensitive details. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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Dez007
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Message 9 of 27
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Re: Referral Fee Not Paid

Hi there

I am ion the same boat, my friend I referred on 07 july 2019 who had his instalation date 13 July 2019 has had his credit on his first bill. I referred him and I have not been credited for my referal and it is now end of November and I am still waiting for my £50?

Please help me to get whats owing to me, or I may have to take this to consumer panel and watchdog.

regards

Derek

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John_GS
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Message 10 of 27
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Re: Referral Fee Not Paid

Hello Dez007,

 

Thanks for posting and welcome to the community. I am sorry to hear of the Refer a Friend credit not being applied and do want to help you get this fixed.

 

I'll go ahead and send you a quick PM.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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