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sschopmeyer
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Referral Code Not Applied

I recently signed up with Virgin Media and just got my first bill. I signed up with a referral credit and it was never applied. Really hoping someone can helped me get this sorted. It appears on my initial order but no where to be found now!

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Forum Team
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Re: Referral Code Not Applied

Hi sschopmeyer, 

 

Thanks for your post and welcome to our community.

 

Sorry to hear you're missing your referral credit.

 

Can you confirm if you've double checked your bill online for any credits here

 

Alex_Rm

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sschopmeyer
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Message 3 of 6
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Re: Referral Code Not Applied

Yes the only credit applied was the welcome credit included when I purchased the package. The refer a friend credit is missing.

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Re: Referral Code Not Applied

Can you please confirm how you signed up for services? 

 

Over the phone/ online etc?

 

Alex_Rm

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sschopmeyer
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Message 5 of 6
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Re: Referral Code Not Applied

Online

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Re: Referral Code Not Applied

Thanks 🙂

 

I'll pop you over a private message so I can take a closer look at this for you.

 

Alex_Rm

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