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DMJ72
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Refer a friend bonus of £50 not paid

Hi,

I referred my wife to Virgin Mobile (on a 24 month contract) and duly filled out the refer a friend details on line. My wife's contract with Virgin started on the 19 July 2018, but I have not received any details of when this bonus payment will be made. When I ask Virgin customer services about this payment they simply refer me back online to ask for a update. Therefore could you please advise when I will receive this payment as this bonus was a deciding factor in tempting my wife to join Virgin.

Thank you,

 

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Re: Refer a friend bonus of £50 not paid

Hi there DMJ72, welcome to our forums.

 

When your wife's account was set up did she get an order confirmation which advised the refer a friend had been successful?

 

Thanks

 

Nathan B

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