on 08-06-2022 07:54
I referred a friend and her services were all installed at the end of May.
She went via the local agent who set it all up and advised her to tell me to call VM re the referral bonus.
I have emailed the company that do this for VM but seem to be going round in circles!
Any suggestions?
on 08-06-2022 08:40
on 08-06-2022 08:41
on 08-06-2022 11:00
Hi GaryH63,
Thanks for posting on our community forums. Sorry to hear that you've still not received your £50 refer a friend credit to your account.
Can we ask if you filled in the refer a friend referral through our website directly using the link here https://virginmedia.aklamio.com/?source=email_VMTV_edit
If so, did you receive any email confirmation regarding this? We would be happy to investigate this issue further for you. I will pop you over a private message to take some details from you, please click on the purple envelope to accept the chat.
Kind regards Jodi.
on 08-06-2022 11:18
I referred via the code generated. She then told the field agent and he said that I had to call VM. Obviously he should have done something with the code but didn't. As you can tell from the response it can't be done retrospectively.
I made a complaint to VM and the response indicates that they haven't grasped the situation at all.
on 09-06-2022 12:25
Hi GaryH63,
Just a quick note to advise you that the credit has been applied to your account now. We do apologise once again for any inconvenience caused due to this matter, as we're happy that we could resolve your complaint for you.
If you need any further assistance, please come back to us through this channel.
Kind regards Jodi.