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Refer a Friend - £50 not deducted

Hi Virgin Team,

I was refered by a friend and have clicked on the link received in the referral email and completed my order. I have even received a confirmation email of my order stating that the refer a friend discount will be applied. Now on my first bill I can see that £50 is not deducted from my bill.

I have called twice the customer service, waited for 30 minutes each time and they were not helpful at all. Lying and trying to convince me that I will receive a credit after the first bill which is not correct at all, that applies for a person who refered me.

I do not want to pay the full first bill, I hope someone can assist with this as I did all the steps correctly.

Thank you.

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Re: Refer a Friend - £50 not deducted

Hi tricky86,


Thank you for your post. I'm sorry to hear about what has happened. 


I will private message you so I can look into this.