Menu
Reply
Highlighted
  • 1
  • 0
  • 0
tricky86
Joining in
115 Views
Message 1 of 2
Flag for a moderator

Refer a Friend - £50 not deducted

Hi Virgin Team,

I was refered by a friend and have clicked on the link received in the referral email and completed my order. I have even received a confirmation email of my order stating that the refer a friend discount will be applied. Now on my first bill I can see that £50 is not deducted from my bill.

I have called twice the customer service, waited for 30 minutes each time and they were not helpful at all. Lying and trying to convince me that I will receive a credit after the first bill which is not correct at all, that applies for a person who refered me.

I do not want to pay the full first bill, I hope someone can assist with this as I did all the steps correctly.

Thank you.

0 Kudos
Reply
  • 2.08K
  • 59
  • 91
Forum Team
Forum Team
98 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Refer a Friend - £50 not deducted

Hi tricky86,

 

Thank you for your post. I'm sorry to hear about what has happened. 

 

I will private message you so I can look into this.

 

^Martin