Hi I contacted virgin media a few months back as I recommended a friend they said I wasn’t able to have it put on my bill as my friend hadn’t payed her first months bill she has know payed 3 months bills and I still do not have the recommendation credit on my account also my account was suppose to be credited as all my services was down Christmas period including Christmas Day still yet to be seen I was woundering if I could get some help the last person I spoken to put a note on the system to say I would get this as I emailed her the reccend a friend prof thank you
Thanks for your post and apologies to hear that you've not received your refer a friend credit
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend
This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts.
Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.
I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.