Reconnection of service

[GJohnson1970]

Hi I'm having my disconnection re instated but I need it back on today I'm desperate I work from home. Please help me

[japitts]

Once you've made your payment, services should normally be restored within 3 hours.

At least according to VM payment help page under "help with reactivating my services"

[Kath_F · Accepted solution]

Hi GJohnson1970, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear your services were disconnected.

In order for us to look further in to this for you and discuss the account, I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi GJohnston1970, 

Thanks for coming back to me on this through PM. 

We are sorry you feel that way but understand you need to do what's right for you. As the relevant forms have been filled in, the team will be in touch in due course. Should you not want to proceed, you can tell them then. 

Thanks,