Got email saying my bill was ready but when I login using bill details, which are same as disconnected account, it says I have left and there are no bills.
Tried to create new web account but it fails with error message stating service is unavailable. Have checked this forum and other users have suffered similar issue in November last year - has this resurfaced?
Wondering if the issue is down to account number being same on old and new accounts?
Thanks for your post and apologies to hear about this.
Account numbers are specific to the address you have the services at and the last 2 digits change per customer who opens an active account there. When moving you would get a new account number. In order to resolve this we will need to do a what's called a Move and Transfer. It's easy to do but once done can't be reversed.
Speak to the team on 150 / 0345 454 1111 and they will be able to get this sorted for you 🙂