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morganbustin20
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Recommend a friend Not got the £50 off

Hello ive recommend my brother and me nor he got the the £50 off this is coming up 3 months ago.

MBustin
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Re: Recommend a friend Not got the £50 off

Hi morganbustin20,

 

Thank you for your post. I'm sorry to hear this. 

 

How did you refer your brother? Online, in store, etc

 

^Martin

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morganbustin20
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Re: Recommend a friend Not got the £50 off

Online then he made his order vir the email he was sent

MBustin
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Re: Recommend a friend Not got the £50 off

Thanks for confirming this for us. Did either of you get a confirmation email about this showing you would get the credit once your brother had placed his order?

Thanks

Lindsey_C

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morganbustin20
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Re: Recommend a friend Not got the £50 off

Yeah he did. But i didn't 

MBustin
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morganbustin20
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Re: Recommend a friend Not got the £50 off

The email i had was this one20190427_135652.jpg

 

MBustin
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Re: Recommend a friend Not got the £50 off

Thanks for letting me know. 

I would love to take a closer look into this for you, however, in order to do this, I will need some more information from you about both your account and your brother's. I would also need to pass security with you on both accounts so I can help with your brother's account too. If you aren't able to pass security on your brother's account, please ask him to pop a comment on this thread and I can help him too.

I'll drop you a PM asking for the details I would need for both accounts, if you can reply to this message, I will be more than happy to help.

Thanks

Lindsey_C

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DanielPomroy
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Re: Recommend a friend Not got the £50 off

Hi don't know my memorably work. But I can screen shot the email I had after checking out 

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DanielPomroy
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Re: Recommend a friend Not got the £50 off

Screenshot_20190427_154250_com.google.android.gm.jpg

 

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Re: Recommend a friend Not got the £50 off

Hi DanielPomroy,

Thanks for getting in touch with us about this. I'm glad @morganbustin20 has let you know to get in touch. 

I understand you're not sure about your memorable word, however, we are able to ask alternative security information for you. 

I will pop you over a PM asking for the details I would need, if you can reply to this, I will be more than happy to help.

Thanks

Lindsey_C

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