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Recently started a new package with VMo2

John_2_VM
Tuning in

After getting the broadband up & running some days ago, logged into my account. under sign in details is an email address which has nothing to do with me & was not entered by me. Consequently I can't dump it. This is a serious security risk.

It ends with @btinternet.com & I've never used a BT address ever.

Thanks John

2 REPLIES 2

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @John_2_VM 

 

Thanks for posting on our community forum and sorry to hear about the issue with your account.

 

I am going to drop you a private message now to collect some more information so I can investigate this for you, keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

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Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi John_2_VM,

Ash is currently out of office so I've assigned this to myself to gain an update.

I've dropped you a PM to discuss further.

Regards,

Kain