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Receiving Comms and Order Confirmation via Old Email Address


I recently logged in to My Virgin Media account to see some broadband speed upgrades. Because Gig1 wasn't available in my area before.

I went to order the upgraded equipment; however, I noticed the email address where the order confirmation goes to was still my ooooooooold account. I found this rather odd. So, I checked everything under 'account settings', and all the info there seems correct, which is my address.

Could someone please help me, please? I checked all the settings within the portal, and everything seems to be in line. I don't understand why the order confirmation are being sent to my 12 yrs+ old email address.

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Re: Receiving Comms and Order Confirmation via Old Email Address

Hi botchok5,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear some confirmation emails are going to an old address. So we can get this looked into, I'm going to pop you a private message. Please look out for it in the top-right, purple envelope.


Reece - Forum Team

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