Recaptcha not working on My Virgin Media log on

[Bluehagon]

I am trying to register my 94 year old fathers Virgin Media account using the My Virgin Media log on. However, after providing his surname, account number, area reference and then ticking 'I'm not a robot' and receiving a green tick, I get an error message saying there is an an invalid captcha?

I have tried to register using Microsoft Edge and Google.co.uk but both fail as described above.

How can I register when it wont accept their own captcha?

[Kath_F]

Hi Bluehagon, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with registering the account. This sometimes happens if the account is actually already registered. I can have a look at what is going on though. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,