"Sorry, we can't confirm your username"

[benceg]

Exactly the same problem here. I moved house and couldn't access my Virgin Media Broadband account using the email I originally signed up with at my old home address.

I re-registered an account for my new Virgin Media Broadband service at my current address, added +virginmedia to my email address and am getting the exact same error that all other users are seeing.

I'd appreciate any help I can get to sort this out as I'd like to be able to manage my account.

[benceg]

Exactly the same problem here. I moved house and couldn't access my Virgin Media Broadband account using the email I originally signed up with at my old home address.

I re-registered an account for my new Virgin Media Broadband service at my current address, added +virginmedia to my email address and am getting the exact same error that all other users are seeing.

I'd appreciate any help I can get to sort this out as I'd like to be able to manage my account.

[John_GS]

Hi benceg

Thanks for posting and welcome to the community.

Apologies for the online account issue. It sounds from what you're saying that it's been stuck on creating it. 

If you're moving house and want to keep the same online account details as at the old property, it's a move and transfer not a re-register.

I'll send you a PM now to get some details and to sort this out 🙂

Best,

[John_GS]

Thanks for joining me on PM @benceg

Just to update the thread, the online account issue has been resolved.

If you do ever need anything, please pop us a public post and we'll be more than happy to help 🙂