no confirmation of contract cancellation?

[misclady]

Hi. I am having the same problem. I called to cancel but the person put the phone down so I don't know whether it has gone through. Can you confirm please? I would like an email.

[misclady]

Hi. I am having the same problem. Can you help?

[misclady]

I called to cancel today but the person I spoke to was very confusing and then hung up on me. I'm not sure if the cancellation went through. Is there a way to find out?

[Nathan_B]

Hi misclady, 

Thanks for your post. Apologies for the team putting the phone down when you have tried to contact them. This certainly isn't the level of service we aim to provide.

We generally don't deal with cancellations on the forum but i'd be happy to take a look at your account to ensure the agent you spoke with has arranged for this to be done.

I'm just going to pop you a private message so keep an eye on the purple envelope for it. 

Regards

Nathan B