Unable to verify my account

[fxdacosta]

Hi,

Thank you for your suggestion but it has now been a week since I've been trying to verify my account. 

I have tried again this morning with no success. 

Regards

[Kain_W]

Apologies for the issues faced fxdcaosta,

Welcome back to the community.

Just to clarify, have you received confirmation of the account being created it's just the verification side of things?

Thanks,

[fxdacosta]

Hi Kain,

I've received no correspondence after filling in the online sign up form.

Regards

[Reece_MH]

Hi @fxdacosta,

I'm sorry you've still not had anything regarding this. So we can look into this further, can you tell me if you're receiving any error codes when registering? Can you also provide me with the direct link you are using to sign up?

Thanks,

[fxdacosta]

Hi Reece,

Thank you for your reply.

I've not encountered any error codes when trying to register.

The following link, is what I've used to register my account.

https://www.virginmedia.ie/register/create-profile/##guest-registration-container

Regards

[Gareth_L]

Hello fxdacosta.

The link you posted is for our Customers that are based in Southern Ireland. 

Can you try this link and let us know how you get on please.

Gareth_L

[fxdacosta]

Hi Gareth,

Thank you for the link, but I've still had no success.

I've contacted CSD, and they've referred my request to a technical team to resolve it; there seems to be a problem with my account in general.

However, I'm still waiting for someone to contact me. Unfortunately, not the greatest start to my contract with Virgin Media.

Regards

[Ayisha_B]

Hi @fxdacosta, 

I do apologise for the issues signing up for your online account and I appreciate it is not a great start!

I would like to take a closer look into things so will pop you a PM now to confirm some details.

Many thanks

[Ayisha_B]

Thanks for your time via PM @fxdacosta

It's been my pleasure! 

So pleased we were able to get this sorted and you can now access your account online and via the app 😄

Have a lovely weekend.