Trying to save on my current deal - Poor Service & Mixed Messages

[al_bear]

been trying to view changes/upgrade I can get on website  - All I ever get is a linkl to Chat

-

Looking for a better deal or upgrade?

Chatting to a member of our team  .......

Chat is useless takes ages then you get a Virgin oops page when moved to staff     nothing works

[Hayley_S]

Hello @al_bear,

We do not normally deal with package changes from this platform, but as I can see you have been unable to contact us via WhatsApp or other platform, I will invite you into a private message on this occasion and see what I can offer to you.

I can raise a complaint regarding this also.

Please look out for a private message, in a purple envelope.

Many thanks,

[al_bear]

So after numerous PMs
answer from Virgin is still

PHONE +
An internet provider you cant contact on the internet ?

customer service useless
help videos useless
connect App that says alls fine when it isn't


etc etc etc

[Hayley_S]

Hello @al_bear,

I am sorry I was unable to provide you with a deal which suits you.

Everything looks to be within spec on the system also, please can you try doing a pinhole reset on your Hub? Also make sure the Hub is in a open area without devices being too close to it either.

Many thanks,

[al_bear]

So exact same as the help pages and videos ? 

which I had already mentioned

[Ayisha_B]

Hi @al_bear,

I can appreciate this may be frustrating however if you are not happy with the deals Hayley offered via PM, then it would be best calling our Retentions team on 0345 454 1111 as they may have further discounts they can offer you.

In regards to your broadband issue, have you tried a reset as per my colleagues last message?

[al_bear]

the deals offered ?

same as you've got

or even faster than you've got 

it's the price not the speed

and your apps not working

living alone, retired, disabled

£55 

[Hayley_S]

Hello @al_bear,

I will send you another private message, as we might have new offers on the system for you.

Please respond to me when you are free.

Many thanks,