Trying to save on my current deal - Poor Service & Mixed Messages

[al_bear]

been trying to view changes/upgrade I can get on website  - All I ever get is a linkl to Chat

-

Looking for a better deal or upgrade?

Chatting to a member of our team  .......

Chat is useless takes ages then you get a Virgin oops page when moved to staff     nothing works

[Kath_F]

Hi al_bear, 

No worries, it is a channel that we promote as alternative to calling in. 

It's a free app and you can download it from the App store or Playstore, depending on what device you have. Of course downloading this is up to you. 

If you don't want to then to discuss your package you will need to call the team. 

Take care, 

[al_bear]

Why do people on here talk to you like youre an imbecile

of course I know whats whatsapp is  Wouldn't touvh it with a bargepole

£55  a month for broadband only and nothing in return

Usual customer service from Virgin

[al_bear]

Quote   --- 

I'm really sorry to hear that you're struggling to see some current offers/upgrades on our website

So my query ?

Got neatly turned.  into 'My problem'  with errors on YOUR website ?

look at google store , Galaxy store reviews 

full of complaints about the app, website, contacting Virgin not working

[Beth_G]

No worries.

As advised, depending on what package you're on currently, you may not be able to view your offers online. If you are on one of our older packages that aren't available anymore, then you may not be able to change your package online. Some aspects of changing a package may involve arranging an installation or charges for ending a service early within contract, for this reason we do ask for the customer to call in so we can discuss this over the phone and answer any questions you may have.

However we do appreciate your feedback regarding this website and will ensure that it's passed on through the business. 

[al_bear]

 Complained about website for years   

Never a reply to complaints

years of paying ober thje odds fgor nothing

Virgin customer service

NON EXISTANT

[al_bear]

NEVER a REPLY

to any complaint Ive sent through the website

[al_bear]

and every time I try to use the VM website

need to ge through Captcha

just like now

[al_bear]

As this is the only way online to talk to my ISP

Id like a reply

[Hayley_S]

Hello @al_bear,

I am sorry but I can see that Beth responded to you already.

What further help are you needing from us today?

Many thanks,

[al_bear]

No she didn't