cancel
Showing results for 
Search instead for 
Did you mean: 

Re: New account after moving home cant access because old account is active

tas72
Joining in

Hi, Im having the same issue i have been on the phone to Virgin Media multiple times and still not getting resolved. i have moved house and everytime i login it takes me to my old account on my old address.

2 REPLIES 2

Ilyas_Y
Forum Team
Forum Team

Hi @tas72 thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with MyVM you are having. 😞
I will assist you on this and get you the help needed.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Hey @tas72 thanks for updating us!

I'm glad to hear that you have managed to get this resolved.
As advised - reach out to us when you need help and we'll assist as much as we can.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs