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Re: New Broadband Social Tariff Package.

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M0therNature
Tuning in

on ‎24-01-2023 12:31

Applied for the new social tariff Essential Broadband Plus and was accepted, however the bill is NOT £20 per month, it's £28 per month plus an installation/ activation fee according to the email they sent me. Checked on my account and it is indeed £28 per month as stated on the new contract. How can they get away with advertising one price and charging a completely different price.

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newapollo
Very Insightful Person
Very Insightful Person
In response to M0therNature

on ‎24-01-2023 20:48

Hi again @M0therNature 

Looking at the contract again it doesn't include the Stream package, It is just for broadband so apologies for thinking you also had Stream.

Have you replied to @Steven_L ?

He's sent you a PM to take some account details and perform verification so he can help you.

To reply to him look towards the top right hand side of the forum and click on the envelope there. See the screenshot below.

PM.jpg

 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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M0therNature
Tuning in
In response to newapollo

on ‎24-01-2023 21:40

Hi Newapollo, I have responded to Steven_L and awaiting further communication. It would be fantastic if he could sort out my issue. Many thanks for your replies too, it's nice to know there are others willing to take the time to offer their support and advice.
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