Hub 5: Our first ever WiFi 6 broadband router

[clansfolk]

So I recited an invite went on line chose a delivery date, nothing happened, 10 days later, I booked a delivery date, nothing, tried a third time booked a delivery date - nothing again - every time it confirmed delivery date then failed to action it. 

Tried again today for link in email and it now say I’m Nor Eligible!!

please advise

[Ernie_C]

The Hub 5 currently doesn’t support gigabit speed, landline via Hub or the WiFi Pods.

[Hayley_S]

Hello @clansfolk,

Welcome back, thanks for posting.

Thanks for posting and apologies for the confusion about this. If we've advised you're not eligible, this is normally due to having a Pod already on the account as currently the Hub 5 is not compatible with them. Is this the case? If so, I can only apologise you've received an invite.

Many thanks,

[ianjayne]

Not supporting the pods, that's me out.

[Kath_F]

Hi ianjayne, 

Thanks for your post and apologies to hear that you have Pods so would be unable to upgrade to the Hub 5 currently. 

Upgrades to the Hub 5 are on an invite basis only and relevant, eligible customers will be contacted. 

If you have any further issues with your services, please pop back and let us know. 

Thanks,