on 27-02-2023 00:18
I am also having this problem. When trying to change my number from an old unused number i get the error "Sorry the changes you made were not saved, please try again". Tried many times but always the same message
Answered! Go to Answer
on 27-02-2023 08:12
Hey dunnybhoy84, thank you for reaching out and I am sorry to hear you are getting this error code.
I can look into this for you, I am going to send you a PM.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 27-02-2023 08:12
Hey dunnybhoy84, thank you for reaching out and I am sorry to hear you are getting this error code.
I can look into this for you, I am going to send you a PM.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 29-04-2023 18:27
Hi, same problem here.
on 30-04-2023 08:18
Hi @Ionvet
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble updating your contact number.
I'll be more than happy to assist with this and amend your details. I'll send you a Private Message, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thanks! 😊
on 16-07-2023 21:17
Hello I have the same problem. I am unable to update my contact number on virgin media website.
on 17-07-2023 08:16
Hi @Relf24,
Thank you for your post and welcome to our community forums. We're here to help.
I am so sorry to hear that you're having some trouble updating your contact information. What happens exactly when you try? Can you clarify any troubleshooting you've performed in an effort to remedy this?
Thanks,
on 17-07-2023 09:09
Hi it says "Sorry the changes you made were not saved, please try again" I have tried on multiple different devices but the same message everytime
on 17-07-2023 11:05
Hi @Relf24,
Thanks for giving that a try. Can you also try doing this in private/incognito mode with your choice of browser?
Thanks,
on 17-07-2023 11:11
I have tried doing this and still unable to change my number
on 17-07-2023 11:24
Hi @Relf24,
No problem. I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there with this.
Thanks,