DEF01 error creating Account

[ilovemycoffee]

Hi Gareth.  Thank you very much for your help.

https://www.virginmedia.com/my-virgin-media/register

This is the link I used.  Which was in the  "Welcome to eBilling" email.

[ilovemycoffee]

Hi there.

Me, too.  Having the same DEF01 error, when I try to create my Virgin Media account.

Actually, I had a different issue last week, "can't use that password".  Anyway, I can't create my account...

Looking for any help.  Thank you very much!

 - jack

[Gareth_L]

Hi ilovemycoffee,

Sorry to hear this,

Which one of these are you trying to register on?

https://my.virginmedia.com/my-profile/view

http://www.virginmedia.com/my-virgin-media/account-settings/details

Gareth_L

[Kain_W]

Hi ilovemycoffee, 

Thanks for your post regarding this, just to clarify how long has this error appeared?

Thanks,

[ilovemycoffee]

I'm not sure I understand your question.  But the error message persists.

If I hit the Continue button, I get to CAPTCHA.  After verification, I get the same error again (screenshot).

Thank you very much for your help.

[Ayisha_B]

I'd like to take a closer look into this for you @ilovemycoffee so will pop you a PM now to confirm some details and we can take it from there 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!