@Hyounis wrote:
Thank you so much getting this matter resolved for me
l will keep an eye on this for the next 28 days to see if this matter is updated
Yes do keep an eye on it, because I'm not 100% sure that this has actually been sorted out!
You seem to be asking for a transfer of authority for a VM account, ie someone else takes over responsibility for the account, payments, contacting customer services etc? No?
In fact this hasn't been possible for some time, in the past VM did allow it but now, other than in the case of the death of the account holder, this simply can't be done. I do suspect that you have been lied to misled by whoever you spoke to on the customer services team, as they simply didn't know the answer and said whatever you wanted to hear! Still; got you off the phone and they chalk up another successfully closed call, so not all bad!
Bottom line, I think you are still legally responsible for that contract, despite assurances, I don't think it has been transferred and removed you from any responsibility.
On the other hand, maybe it has been done, well that raises another issue, there are quite a few threads on here where a member of the forum team, who are VM< employees has outright stated that such a transfer of authority can't be done now, so someone's misinformed, or mistaken, or outright lying, no?
