Complaint

[liz30538]

I’m also trying to make a complaint to VM online but I’m just going round in circles and getting nowhere Do you have a link I could click on to get to the online form 

Thank you

[newapollo · Accepted solution]

Hi @liz30538 

Please try the following page.

https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact 

You should either be able to place your complaint by webchat or the online form.

[Kath_F]

Hi liz30538, 

Thanks for your post and apologies to hear you're going round in circles when trying to make a complaint. 

The link newapollo has given you should allow you to make the complaint in line with our complaints process. If not, or you need further help, pop back to us here with some more details on what the complaint is regarding and we can help pick things up for you. 

Many thanks, 

[Sil09]

Yes use the link that was posted but good luck getting a response( other than a standard one)  first told a manager would contact me 02 November and after numerous calls/ emails I still haven’t been contacted by a manager. 

[Zak_M]

Thank you for coming back to us @Sil09, 

I can see you are currently PMing with one of our other agents. 

They will get back to you as soon as possible. 

Kind regards,

Zak_M

[Sil09]

Hi, yes but I have heard back them in a week and your manager Hetty was supposed to make contact three weeks ago......all I want is to speak to a senior manager.