I've been trying to cancel my virgin contract since February without success. In April after being ignored, I cancelled the direct debit as I'd sold and moved out of my house. I've written to Virgin recorded delivery, phoned and emailed without success. The latest was somebody would phone me on Saturday, but nothing!
I've had a few calls from Virgin sales team wanting to upgrade my contact (so they know I requested to leave). Unfortunately, the Sales Team have no power or authority to deal with my complaint.
I'm now being hounded from bpo collections via mail and text.
Can anybody offer any advice?
