on 05-07-2021 14:35
I've emailed them, phoned and phoned. I sent them a recorded delivery letter which they have noted on their system. Latest was somebody was going to phone me back on Saturday, but nothing. I'm not being contacted from a third party debt collector. Nightmare
on 05-07-2021 14:52
HI @michaelriordan thanks for posting and welcome to our community.
I am sorry to hear you've not heard back from the complaints' team. I am going to send you a quick private message.
Regards
Lee
on 05-07-2021 14:55
I've been trying to cancel my virgin contract since February without success. In April after being ignored, I cancelled the direct debit as I'd sold and moved out of my house. I've written to Virgin recorded delivery, phoned and emailed without success. The latest was somebody would phone me on Saturday, but nothing!
I've had a few calls from Virgin sales team wanting to upgrade my contact (so they know I requested to leave). Unfortunately, the Sales Team have no power or authority to deal with my complaint.
I'm now being hounded from bpo collections via mail and text.
Can anybody offer any advice?
on 05-07-2021 15:04
@Lee_R has responded to your other post via PM
on 05-07-2021 16:41