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Rachaeldeath
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Re: Can’t register virgin media account

Hi im a new customer and my broadband services are installed and I keep getting an error message when I try and register my account.  I’ve tried texting but no one gets back to me it’s so frustrating.  I was actually looking to purchase more products and move from sky due to bad comms but I’m starting to wonder whether it’s worth the hassle!!!

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Message 2 of 6
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Re: Can’t register virgin media account

Welcome to the Community Rachaeldeath

 

I am sorry to hear you are having problems getting registered on line. 

 

Are you able to confirm what happens when you try to register, is there any error message at all? If there is, can you advise me on what it says?

 

Let me know and I will be happy to assist further.

 

Thanks 

 

 

Nat
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Rachaeldeath
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Message 3 of 6
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Re: Can’t register virgin media account

Yes have attached for yo

81CB8C38-E091-4509-83C3-798F8015F5FB.png

This what it says every time even though all info is correct and password meets requirements  

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Message 4 of 6
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Re: Can’t register virgin media account

Hi Rachaeldeath,

 

I'm unable to view the picture you've attached, can you re-attached it as a jpeg format?

 

Also have you tried clearing your browser cache or tried a different browser when trying to register your account?

 

Thanks,

 

Lisa_CC

 

 

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Rachaeldeath
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Message 5 of 6
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Re: Can’t register virgin media account

Virgin is a joke!!!!!! I have been with virgin for 1 month and having a mare! Can’t access my account, overcharged on invoice, useless person on phone and text messages id doesn’t work!!! And now this - I so done with virgin!!! Oh and I made a complaint and nothing has been done!!! I even tried to add extra items to my account and still no one is bothered. I am having to rely on a community discussion group to try and sort and issue out. Think I’ll just cancel my broadband and go to a hassle free provider!
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Message 6 of 6
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Re: Can’t register virgin media account

Hello Rachaeldeath

Thanks for your post on our Forums 

I would like to get all things sorted for you 

Can you please reply back to a private message I have sent you

Just check the purple envelope top right of your screen 

Hope to hear back from you soon 

Gareth_L

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