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ConnorMV
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Re: Can't Register on My Virgin Media

I joined virgin around 3 months a go. Ever since I have been trying to register for My Virgin Media. However whenever I fill out the information to register I get the message "Some information is missing or incorrectly entered. Please check below and try again". No one at the call center has managed to help. It's really irritating at this point as i feel it should be something quick and painless to do and I'm not getting the most out of my account. The information is definitely correct as I have checked the name spelling & DOB against a bill. Could someone please help? 

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Re: Can't Register on My Virgin Media

Hi ConnorMV, 

 

Thank you for getting in touch via the Community. 

 

I am sorry to hear you are having problems registering online. Is this to register a mobile or cable account please?

 

Thanks 

 

 

Nat
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ConnorMV
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Re: Can't Register on My Virgin Media

Cable account. 

Thanks 

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Re: Can't Register on My Virgin Media

On which page are you getting that error ConnorMV?

 

Have you ever had Virgin Media services with us before?

 

When you contacted us, what did the agents check?

 

Please let us know so we can assist further.

 

Regards,

 

Lisa

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ConnorMV
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Re: Can't Register on My Virgin Media

Hello Lisa, 

Never had Virgin products before.

Agent on the phone tried registering for me and had the same issue. Said she will raise it and someone will contact me but never did.

Trying on the following link;

https://my.virginmedia.com/create-profile/register

Thank you 

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Re: Can't Register on My Virgin Media

Sorry to hear that you've not been able to register for 'My Virgin Media' ConnorMV.

 

If i can take a few details from you, I can have a look into this and see if the issue has been logged and when you will be contacted or if nothing has been arranged, I  can look into it myself and see what the issue is.

 

I will send over a private message in a few moments, please respond to this message and I can look into this for you.

 

Thanks

Steven_L